This Time, It's Personal

This Time, It's Personal

Power in the palm of your hands.Elio Beltrán, branch manager for BanGente in the humble Palos Verdes neighborhood outside Caracas, is an integral part of his bank's strategy for growing its client base among Venezuela's urban poor. Four days a week, Beltrán walks through the rough Petare slum, talking with potential customers and quickly sizing them up for lending opportunities. While the affable Beltrán has helped BanGente quintuple its client base in the past three years, he hasn't done it alone. His secret weapon rests in his right hand – a standard-issue Palm Pilot. With the Palm Pilot, Beltrán can input small business basics like inventory numbers, c

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